General Terms and Conditions and Customer Information

1. Scope of Application

1.1. These Terms and Conditions of the corporation XO urban jewelry (hereinafter referred to as “Seller”) shall apply to all contracts concluded between the consumer or entrepreneur (hereinafter referred to as “Customer”) with the Seller relating to all goods and/or services presented by the Seller in his online shop. The inclusion of the Customer’s own conditions is herewith objected to, unless other terms have been stipulated.

1.2. For the purpose of these General Terms and Conditions, consumer is every natural person concluding a legal transaction for a purpose attributed neither to a commercial nor a self-employed occupational activity. For the purpose of these General Terms and Conditions, entrepreneur is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.

2. Conclusion of the Contract

2.1. The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Customer.

2.2. When placing the order using the online order form, the Customer submits a legally binding offer of contract for the goods in the online shopping basket after entering its personal data and by clicking the button “place order” during the final step of the ordering process.

2.3. Order processing takes place via automated order processing of the online shop.

3. Prices and Payment Conditions

3.1. All prices indicated by the Seller are final prices in EURO. Any possible additional delivery and dispatch costs are specified separately in the respective product description.

3.2. For deliveries the Seller offers the following payment options:

Bankwire in advance


4. Shipment and Delivery Conditions

4.1. Goods are generally delivered on dispatch route and to the delivery address indicated by the Customer. In the processing of the transaction, the delivery address indicated during the Seller’s order processing shall be applicable.

4.2. Should the transport company return the goods back to the Seller due to the fact that delivery to the Customer has not been possible, the Customer bears the costs for the unsuccessful dispatch. This shall not apply if the Customer by refusing the acceptance exercises his/her right of revocation, if he/she is not responsible for the reason causing the impossibility of delivery or if he/she has been temporarily impeded to receive the offered goods/service, unless the Seller has notified the Customer for a reasonable time in advance about the service.

4.3. Shipping costs

the delivery times do not include the production times, which are needed to produce your order. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. The seller is not responsible for any delays caused by destination customs clearance processes.

5. Returns

Should the customer not be happy with the purchase, he may return the item(s) in its original condition including a statement of withdrawal within 14 days of reception. The withdrawal does not require a specific form. The consumer must, in the case of an explicit agreement between both parties, bear the direct costs of returning the goods. The parcel remains the customer’s responsibility until it reaches us. If the goods are returned damaged, the customer is required to offer compensation of equal value. Merchandise must not be worn, altered or washed. Merchandise must have all tags attached.

In case of compliance with the instructions the customer will then receive a refund to your account in the amount of the purchase price excluding shipping costs.

5.1 All returns have to be sent back to the following address:

XO urban jewelry

1020 Wien / Vienna / Austria

6. Liability for defects

Statutory liability for defects shall be applicable.

7. Applicable Law, Court of Jurisdiction, Contractual Language

7.1. The law of the Republic of Austria shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For Consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his/her habitual residence.

7.2. The contractual language is German.

B. Customer Information

1. Information on the Seller’s Identity

XO Urban Jewelry
Nina Pernica

2. Information on the significant Characteristics of the Goods or Services

The significant characteristics of the goods or services result from the respective product description presented by the Seller.

3. Information on the Conclusion of the Contract

The contract shall be concluded in accordance with Section 2 of the Seller’s General Terms and Conditions (see above).

4. Information on Payment and Delivery

Payment is made in accordance with Section 3 + 4, delivery in accordance with Section 5 of the General Terms and Conditions of the Seller (see above).




Shipping costs

Shipping method

Delivery times


6 Euro


approx   2-3 working days


EU countries

8 Euro


approx 7-9 working days



10   Euros


approx   2-3 weeks